We are real
gamers: in whatever little spare time we have, we actually play games. This
means that we are invested in your product and we want it to succeed.
We listen very
carefully. Each customer is an entirely different planet in terms of priorities
and needs, so the first step for us is always carefully assessing the situation
and asking a lot of questions.
We offer customized solutions. Whenever possible, we let our customers choose between different plans, rather than sell an off-the-rack approach. It’s a bit of an overused comparison, but let’s say we like to think of ourselves as bespoke tailors, rather than mass market retailers.
We have an adaptive
configuration: each one of us can cover different roles, such as PM,
translator, reviewer or team lead, depending on the specific needs of each
project. Flexibility is our mantra.
Whenever
possible, our PMs work as linguists on their projects; this means they will
have a direct understanding of the product and the issues the translators are
facing. We believe this makes them particularly effective as team leads.
We still
consider ourselves craftsmen: this means that, while we are definitely quality-oriented,
we don’t forget time/budget restraints and we like to maintain a strong “human
factor”: you will have one PoC rather than several changing constantly, and
that person will hopefully build a relationship with you over time.
We are in it
for the long run. We aim at building lasting collaborations and become travel
companions for our customers.
We have a solid experience in 1st party compliance and we can support you with console specific naming conventions.
We are
transparent: if we answer “Yes, of course we can do it!”, we are ready to
explain how we think we can do it. We will never hide potential risks or
problems we see in a given approach.
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